Omni-Channel Analysis in Tableau CRM: the data model
Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data
Category: Architecture
Data modeling, data quality, security, sharing, metadata, governance, architectural decision-making
The Hiccups, Headaches and Eventual Relief of Chat Routing
Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.
We’re Saving Trees by Going Digital
Since it is Earth Day this felt right to blog about today. At Altium, we use DocuSign for many things: renewals,Continue Reading
Customer 360 Without Customer 360
The idea of a Customer 360 launched at Dreamforce a couple of years ago and we heard more about itContinue Reading
Solved: New Post Notifications to Case Owners and Customers from a Support Community
Wow, it’s been a REALLY long time since I’ve posted on the blog! What a year 2020 was, and whatContinue Reading
DF19: Build Your First Flow With Our Top 5 Tips!
Thanks for coming to our session! We know that you’ll be a #flownatic in no time! Here are our favoriteContinue Reading
Lightning Fun: breaking up with page layouts
Gone are the days of scrolling through a hundred fields to find the one you need. Sorry, classic page layouts, I’ve found something new!
Force For Fun 