The Librarian, the Card Catalog, and RAG
What do card catalogs, librarians, and RAG have in common? A surprisingly good way to understand how AI finds and uses enterprise knowledge, and why the library we build matters just as much as the librarian.
Category: Architecture
Data modeling, data quality, security, sharing, metadata, governance, architectural decision-making
Back to Basics: Data Quality Is an Architecture Decision
Data quality isn’t just an administrative concern. It’s an architectural decision. Explore the often-overlooked Salesforce features that help prevent bad data, standardize processes, and build a foundation for trustworthy reporting, effective governance, and intelligent solutions.
Back to Basics: Modeling the Business, Not the Software
Great architecture starts with understanding the business, not the software. Discover why your data model is one of the most important investments you can make, creating a stronger foundation for reporting, automation, security, AI, and whatever comes next.
Back to Basics: The Fundamentals Didn’t Change. The Stakes Did.
AI isn’t replacing good architecture. It’s exposing bad architecture. Back to Basics is a new series exploring the Salesforce fundamentals that have quietly become the foundation for AI-ready organizations.
Time-Zone Aware Outreach with External Services, Flow, and Agentforce
Small integration. Big win. Configure a Time Zone API in your org for an agent or end user to use in under an hour.
🧰 Backyard Operations, Part 2: Setting Up the Org + Building the Data Model
Fresh chickens, fresh dirt, fresh org
Update Dataloader to take advantage of assigning Leads to Territories
You know that feeling you get when something is giving you the worst time and finally you Google it andContinue Reading
Use the Lightning Design System Icons in your Lucid Chart Diagrams
Give yourself full use of the Salesforce Lightning Design System icons inside of Lucid Chart!
Things People Ask Me: Cloning in Reverse Order
Helping a friend with a cool Flow requirement to clone some records in reverse order.
How I document everything with Confluence a.k.a. How I nerd out with documentation
I show you some of the awesome Confluence macros that bring your documentation to life.
Force For Fun 