Pre-Chat Context: It’s all about the flow
Use Flow to make your chats smarter and more personalized.
Author: Kristi Brown
Chasing my kids, chasing my dreams. Salesforce Junkie (and Architect). Adventurer. Tableau CRM Ambassador. San Diego Salesforce User Group Leader. AmeriCorps Alum. I like dinosaurs, stickers, and learning new things!
The Hiccups, Headaches and Eventual Relief of Chat Routing
Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.
Let’s Chat About Salesforce Chat
I’m implementing Salesforce Chat as a service channel and it’s super powerful and super fun.
Salesforce Labs Day ’21
Kristi and Tracie host a session during Salesforce Labs Day on using App Exchange report and dashboard templates
Inspired by #SharkWeek
After watching Jackass get bit by a shark during Shark Week, I wondered how many other provoked attacks there are every year…
8 Tips to Achieve Perfect Work/Life Balance: The lies we tell ourselves
I recently tried to go back to the office after 15 months of working from home. Here’s how it went.
So you want to start a career in data
Today I had the pleasure of participating in a webinar with students from COOP, a workforce development program in New York.
Setting Boundaries
I was reading through this Twitter thread a few days ago, and I’m still thinking about it. To be honest, I feel like I’ve been going through the 5 stages of grief with this one.
That one time I got to tell my Trailblazer story at Dreamforce
So hi, I’m Kristi Brown and I’m gonna tell you my story. It’s a story about learning and reinvention. Opening new doors for yourself, and taking time to concentrate on your goals. So let’s look at who I am right now.
Crochet in the Cloud
I’ve posted a few Salesforce inspired crochet patterns now, but this one is extra fun because it’s the Salesforce logo!Continue Reading
