Service & Experience – Force For Fun

by Kristi Brown September 12, 2025 0

Time-Zone Aware Outreach with External Services, Flow, and Agentforce

Small integration. Big win. Configure a Time Zone API in your org for an agent or end user to use in under an hour.

by Kristi Brown January 31, 2022 0

I talk about the industry knowledge that helped me pass the Service Cloud Consultant exam.

by Kristi Brown September 28, 2021 0

Follow along to build an Einstein Bot that tests your knowledge.

by Kristi Brown August 11, 2021 0

Don’t recreate the wheel… start with a templated app!

by Kristi Brown August 10, 2021 0

I created a free Trello template for planning a Tableau CRM dashboard

by Kristi Brown August 9, 2021 1

Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data

by Kristi Brown July 26, 2021 10

Use Flow to make your chats smarter and more personalized.

by Kristi Brown July 23, 2021 6

Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.

by Kristi Brown July 23, 2021 0

I’m implementing Salesforce Chat as a service channel and it’s super powerful and super fun.

by Kristi Brown January 11, 2021 15

Wow, it’s been a REALLY long time since I’ve posted on the blog! What a year 2020 was, and whatContinue Reading