Service Cloud – Force For Fun

by Kristi Brown January 31, 2022 0

Certified: Service Cloud Consultant

I talk about the industry knowledge that helped me pass the Service Cloud Consultant exam.

by Kristi Brown September 28, 2021 0

Follow along to build an Einstein Bot that tests your knowledge.

by Kristi Brown August 18, 2021 0

Extract more awesome data points from your Chats with Transcript Events and visualize them in Tableau CRM.

by Kristi Brown August 11, 2021 0

Don’t recreate the wheel… start with a templated app!

by Kristi Brown August 10, 2021 0

I created a free Trello template for planning a Tableau CRM dashboard

by Kristi Brown August 9, 2021 1

Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data

by Kristi Brown August 3, 2021 1

Before you put the Einstein in your Einstein Bot, use Intents to make your bot smarter.

by Kristi Brown July 26, 2021 8

Use Flow to make your chats smarter and more personalized.

by Kristi Brown July 23, 2021 5

Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.

by Kristi Brown July 23, 2021 0

I’m implementing Salesforce Chat as a service channel and it’s super powerful and super fun.