Service Cloud – Force For Fun

by Kristi Brown September 12, 2025 0

Time-Zone Aware Outreach with External Services, Flow, and Agentforce

Small integration. Big win. Configure a Time Zone API in your org for an agent or end user to use in under an hour.

by Kristi Brown January 31, 2022 0

I talk about the industry knowledge that helped me pass the Service Cloud Consultant exam.

by Kristi Brown September 28, 2021 0

Follow along to build an Einstein Bot that tests your knowledge.

by Kristi Brown August 18, 2021 0

Extract more awesome data points from your Chats with Transcript Events and visualize them in Tableau CRM.

by Kristi Brown August 11, 2021 0

Don’t recreate the wheel… start with a templated app!

by Kristi Brown August 10, 2021 0

I created a free Trello template for planning a Tableau CRM dashboard

by Kristi Brown August 9, 2021 1

Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data

by Kristi Brown August 3, 2021 1

Before you put the Einstein in your Einstein Bot, use Intents to make your bot smarter.

by Kristi Brown July 26, 2021 10

Use Flow to make your chats smarter and more personalized.

by Kristi Brown July 23, 2021 6

Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.