Tag: Omni Channel

by Kristi Brown August 18, 2021 0

Analytics Service Cloud

Extending Your Chat Reporting With Tableau CRM and Chat Transcript Events

Extract more awesome data points from your Chats with Transcript Events and visualize them in Tableau CRM.

by Kristi Brown August 11, 2021 0

Analytics Service Cloud

Tableau CRM Service Cloud Dashboards: Start with an App Template

Don’t recreate the wheel… start with a templated app!

by Kristi Brown August 9, 2021 1

Analytics Service Cloud

Omni-Channel Analysis in Tableau CRM: the data model

Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data