Chat – Force For Fun

by Kristi Brown September 28, 2021 0

Are You Smarter Than an Einstein Bot?

Follow along to build an Einstein Bot that tests your knowledge.

by Kristi Brown August 18, 2021 0

Extract more awesome data points from your Chats with Transcript Events and visualize them in Tableau CRM.

by Kristi Brown August 11, 2021 0

Don’t recreate the wheel… start with a templated app!

by Kristi Brown August 9, 2021 1

Create a data model and 3 datasets in Tableau CRM to start analyzing Omni-Channel data

by Kristi Brown August 3, 2021 1

Before you put the Einstein in your Einstein Bot, use Intents to make your bot smarter.

by Kristi Brown July 26, 2021 10

Use Flow to make your chats smarter and more personalized.

by Kristi Brown July 23, 2021 6

Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.

by Kristi Brown July 23, 2021 0

I’m implementing Salesforce Chat as a service channel and it’s super powerful and super fun.