Time-Zone Aware Outreach with External Services, Flow, and Agentforce
Small integration. Big win. Configure a Time Zone API in your org for an agent or end user to use in under an hour.
Tag: Flow
Things People Ask Me: Cloning in Reverse Order
Helping a friend with a cool Flow requirement to clone some records in reverse order.
Pre-Chat Context: It’s all about the flow
Use Flow to make your chats smarter and more personalized.
The Hiccups, Headaches and Eventual Relief of Chat Routing
Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.
