by Kristi Brown September 28, 2021 Number of comments0 Service Cloud Are You Smarter Than an Einstein Bot? Follow along to build an Einstein Bot that tests your knowledge.
by Kristi Brown July 23, 2021 5 Service Cloud The Hiccups, Headaches and Eventual Relief of Chat Routing Watch as I over commit to a solution, bang my head against a wall, have a stress induced nightmare and then deliver what I promised. Bring popcorn.
by Kristi Brown April 13, 2021 1 General Lightning Prediction Builder: will my husband do the laundry this weekend? Einstein Prediction Builder has been around for a while now. In fact, the draft of this blog post has beenContinue Reading