by Kristi Brown July 23, 2021 Number of comments0 Service & Experience Let’s Chat About Salesforce Chat I’m implementing Salesforce Chat as a service channel and it’s super powerful and super fun.
by Kristi Brown January 11, 2021 15 Architecture Service & Experience Solved: New Post Notifications to Case Owners and Customers from a Support Community Wow, it’s been a REALLY long time since I’ve posted on the blog! What a year 2020 was, and whatContinue Reading
by Kristi Brown March 4, 2020 Number of comments0 Service & Experience Einstein Search is RAD! I’ve had Einstein Search in my backlog for MONTHS. I finally got the chance to set it up and playContinue Reading
